Purpose To ensure all customer, vendor, and partner interactions over phone calls, live chats, and emails are handled politely, clearly, and professionally, creating a positive brand image for Cashkr. Scope Applies to CX Team, Sales Team, Vendor Team, ...
Purpose To ensure any SLA breach by a vendor is quickly identified, documented, and sent to the Vendor SLA Associate for action, avoiding delays and repeated violations. Who Does What CX Team: Creates SLA breach ticket and sends Order ID to Vendo ...
Purpose To ensure customers receive correct and timely updates about their orders without confusion or wrong information. Who Does What CX Team: Provides updates to customers via call, chat, or email. Ops Team / Quality & SLA Person: Con ...