How to Verify Vendor’s Pickup Proof (Photo, UPI, Timing)

🎯 Purpose:

To ensure that the vendor’s claimed pickup is legitimate and supported by proper photo, UPI transaction proof, and correct timing, before payout or credit approval.

🪜 Step-by-Step Process

🖼️ Step 1: Check Pickup Photos (in Admin Panel)

Go to Orders → Search Order ID
Open the order detail page
Review the 6 uploaded photos:
- Front, back, sides of device
- IMEI/serial screen
- Accessory or ID if required

✅ Look for:

Real device shown (not stock image)
Same device as booked
No blur or incorrect uploads

❌ If photos are unclear or fake — reject pickup.

💰 Step 2: Review UPI Screenshot (If Payout Involved)

Go to Vendors → Payments → UPI Approval Section
Match:
- Transaction ID
- Amount
- Timestamp
- Beneficiary name/account (if visible)

✅ If all match with internal bank report → approve

❌ If mismatch or reused screenshot → reject + flag

⏰ Step 3: Verify Timing

Check order logs for:
- Vendor marking order as picked up
- Vendor call timestamp (if recorded)

✅ Pickup must fall within valid time slot

❌ If vendor marks pickup without actually going or outside time range — escalate

🗃️ Step 4: Add Internal Notes

In the order record or ticket:

“Verified pickup – photos match, UPI valid, on-time”

or
“Rejected – duplicate UPI / unclear image / no logs found”

🧑‍💼 Step 5: Escalate if Doubt or Repeated Pattern

If:

Vendor reuses UPI screenshots
Repeats fake photos
Misuses pickup timing

→ Create a ticket in CX.Cashkr.com

→ Add tags: Vendor Fraud, Repeat Offense

✅ Best Practices

✅ Do	❌ Don’t
Match UPI proof against transaction ID and bank	Don’t approve partial or blurred UPI screenshots
Cross-check all 6 photos properly	Don’t rely only on 1 photo
Use call logs to verify on-ground action	Don’t skip logs in case of disputes
Flag repeat offenders for vendor review	Don’t allow vendor payout without full proof