How to Respond to: “What Happens to My Data?”
🎯 Purpose:
To clearly and confidently answer customer concerns about data privacy and what happens to personal information or data stored on their device.
🗣️ Sample Response (To Be Used on Call, Chat, or Email)
“We understand your concern. At Cashkr, your data privacy is extremely important to us.
We do not access, store, or copy any personal data from your device.
We recommend that you reset your phone, log out of all accounts, and remove SIM/SD cards before the pickup.
If your device is locked or has accounts logged in, it may delay or cancel the payment process. So wiping your device helps ensure a smooth transaction.”
🪜 Quick Checklist for Support Team
|
✅ Customer Says… |
💬 You Should Say… |
|---|---|
|
“Will you delete my data?” |
“We don’t access your data. Please factory reset the device.” |
|
“Is it safe to sell my phone?” |
“Yes, but make sure you log out and reset before pickup.” |
|
“What if I forget to delete my data?” |
“We advise against it, as it may affect your payout or lead to a return.” |
🧠 Pro Tips
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Keep your tone reassuring and factual
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Never guarantee that data will be wiped if the user hasn’t done it
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If user is unsure how to reset, guide them to YouTube or support articles for their brand/model