How to Enable or Disable a Vendor

🎯 Purpose:

To temporarily or permanently pause/enable a vendor based on their activity, SLA performance, or internal operations decisions.

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🪜 Step-by-Step Process

🔴 To Disable / Pause a Vendor

🧾 Step 1: Go to Admin Panel

• Navigate to: Admin Panel → Vendors → All Vendors

• Search for the Vendor by name or number

⚙️ Step 2: Choose Type of Disable Action

There are 2 options:

Option	Meaning
🛑 Deactivate Button	Permanent block – vendor cannot access app or receive orders
⏸️ Set Max Lead Count = 0	Temporary pause – vendor app remains active, but cannot take any new orders

🚨 Step 3: Perform Action

• To temporarily hold:

  Set Max Lead Count = 0 → Click Save

• To permanently block:

  Click Deactivate Vendor → Confirm action

🧠 Step 4: Add Internal Reason (Optional)

Maintain a log in internal sheet or LiftOS:

• Vendor Name

• Date Paused

• Reason (SLA issues, No response, Fake attempt, etc.)

• Action Taken (Hold / Deactivate)

• Who performed the action

Alternatively:

📩 Send an email to ops manager & vendor team for review and tracking.

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🟢 To Enable / Reactivate a Vendor

🧾 Step 1: Go to Vendor Profile

• Open vendor’s profile from Admin Panel → All Vendors

✅ Step 2: Take Action

Scenario	Action
If paused via Max Lead Count	Set Max Lead Count = 3–5 and Save
If Deactivated	Click Reactivate (if available) or reach out to tech/admin support

📢 Step 3: Inform Vendor (Optional)

“Hi [Vendor Name], your account has been reactivated. You can now start accepting orders again on the Cashkr app.”

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📌 When to Use Each Option

Scenario	Use Hold (0 Count)	Use Deactivate
Temporary SLA issue	✅	❌
Fraud / Fake attempts	❌	✅
Area shortage	✅	❌
Inactivity (7+ days)	✅	✅ (if long-term)