How to Respond to Complaints from App Store / Play Store / Google My Business
🎯 Purpose:
To efficiently respond to user complaints or feedback received via public review platforms using brand-approved replies via ChatGPT.
🪜 Step-by-Step Process
📥 Step 1: Monitor Reviews Daily
Check for new reviews on:
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✅ Google My Business
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✅ Play Store (Android)
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✅ App Store (iOS)
📋 Step 2: Copy the Review Text
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Copy the full review posted by the customer (including rating and comment).
🤖 Step 3: Paste the Review in ChatGPT Under “Review Replies”
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Go to the trained ChatGPT folder: “Review Replies”
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Paste the copied review directly into the chat.
🧠 Step 4: Read the Generated Reply
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ChatGPT will instantly generate a suitable and brand-approved reply.
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Read it carefully — no need to modify unless instructed.
📤 Step 5: Paste the Reply on the Review Platform
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Reply to the customer on the same platform (Google, Play Store, or App Store).
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Use the same tone and message as given by ChatGPT.
✅ Best Practices
|
✅ Do |
❌ Don’t |
|---|---|
|
Use ChatGPT-generated reply only |
Don’t write replies from scratch |
|
Reply within 24 hours |
Don’t ignore negative reviews |
|
Stay polite and professional |
Don’t blame vendors or customers |