How to Upsell to Users with Multiple Devices at Once

🎯 Objective:

To identify and convert opportunities where users may have 2 or more devices, and guide them to place separate orders — increasing total pickups per user.

👥 Applicable Teams:

Sales & Calling Team
Support Team (Post-sale follow-ups)

🪜 Step-by-Step Process

✅ Step 1: Probe Gently for Extra Devices

During the call, once the user confirms their main device:

“By the way, do you have any other phones, tablets, or gadgets lying unused at home? We can buy those too.”

✅ Step 2: Highlight the Benefits

“We’re running a free pickup on multiple devices and you’ll get instant payment for each device separately — super convenient if you want to clear out old phones.”

You can also add:

“Even old models or partially damaged phones are accepted.”

✅ Step 3: Guide User on How to Sell Multiple Devices

“All you need to do is place a separate order for each device on our site or I can guide you through it right now.”

If they’re on call:

Help them place second order
Or note device and offer to send follow-up WhatsApp with link

✅ Step 4: Reassure About Pickup & Payment

“We’ll try to assign the same vendor so that both devices get picked up together. Payment will be done for each device on the spot.”

✅ Step 5: Offer Gentle Push

If user sounds unsure:

“No pressure — but since the vendor is already coming, this is the best time to get rid of that second device.”

🔁 Example Scenarios

Scenario	Suggested Script
Extra phone at home	“Any other phones your family members aren’t using?”
Tablet or laptop	“We also buy iPads and laptops — want me to check the price for that too?”
Old/damaged phones	“We accept broken or locked phones too — might still get a decent value!”

🧠 Best Practices

Upsell after confirming first device so user is already committed
Use soft language like “just checking” or “by the way”
Always mention instant payment and same pickup slot
Use multi-device users for referral pitches too (e.g., “refer your friend’s device too!”)