How to Check if a Pickup Was Already Assigned to Another Vendor
🎯 Purpose:
To verify whether a pickup has already been assigned to a vendor — especially in cases where multiple orders or vendor confusion exists.
🪜 Step-by-Step Guide
🔍 Step 1: Search Using Customer’s Phone Number
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Go to the Admin Panel
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Navigate to Orders → Search Bar
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Enter the customer’s mobile number
📌 This will show all orders linked to the same user.
⚠️ Look for multiple orders with same model/address — it may indicate duplicate or reassigned orders.
📄 Step 2: Open the Suspected Order → Check Order Logs
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Click on the Order ID
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Open the Order Logs / History tab
Check for:
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Assigned vendor name
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Reassignment entries
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Timestamps of assignment or status updates
✅ If a vendor was previously assigned, it will clearly show in logs.
🗃️ Step 3: Confirm Vendor Activity
If logs show it was assigned, you can also check:
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If the vendor opened the order
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Whether they contacted the user (Call logs available)
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Whether it was reassigned or failed
🧠 Pro Tip:
If you’re unsure or multiple vendors report seeing the same user:
Always check the order status and log entries before proceeding to reassign or cancel.
✅ Sample Use Case
A vendor calls saying a customer claimed they already gave their phone to someone:
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✅ Search number
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✅ See if another order was completed earlier
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✅ If yes, close duplicate and inform vendor accordingly