Customer Refuses to Provide ID Proof (Vendor Side – App Pickup Flow)
✅ Purpose:
To help vendors manage situations where the customer refuses to provide ID proof during pickup, and follow correct escalation and marking procedures.
🪜 Step-by-Step Process (Vendor Side):
Step 1: Explain the Requirement Politely
Say:
“As per RBI and Cashkr KYC norms, we are required to collect one valid ID proof (Aadhaar, PAN, or Driving Licence) to complete this sale.”
✅ Acceptable documents:
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Aadhaar Card (front & back)
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PAN Card
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Driving Licence (front & back)
- Passport
Step 2: If Customer Still Refuses
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Do not complete pickup or accept the device.
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In the Vendor App, mark the order as:
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❌ Customer Refused to Provide ID
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Add a remark:
“Customer denied giving Aadhaar/PAN despite explanation.”
Step 3: Inform Ops Team (Optional but Recommended)
Send WhatsApp or call update:
“Customer for Order ID [XYZ] refused ID – marked as failed in app.”
✅ Important:
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No payment or pickup should be made without valid ID.
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Vendor must never proceed by skipping this step.