How to Merge Duplicate Orders Created by Mistake

✅ Purpose:

To clean up duplicate orders created for the same customer or device unintentionally, ensuring only one active order is retained and confusion is avoided for vendors and customers.

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🧪 Definition:

Duplicate orders = Two or more orders created for the same customer, same device, same time frame — usually due to:

• Customer submitting the form twice

• App/website reload issue

• Manual resubmission by team

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🪜 Step-by-Step Process:

🔍 Step 1: Identify Duplicate Orders

1. Go to Admin Panel → Orders

2. Use filters or search by:

   • Same customer name or phone number

   • Orders created within 5–10 minutes

   • Same device model/pincode

🔁 Cross-check whether both orders are unassigned or assigned to same vendor.

📋 Step 2: Verify Order Details

Ensure the following match:

Field	Must Match
Customer Name	✅
Phone Number	✅
Device Type & Model	✅
Pincode	✅
Time of Order	✅ (within short time gap)

If confirmed, continue to merge. If not identical, treat as valid separate orders.

🗑️ Step 3: Cancel One of the Orders

1. Choose the order not yet assigned (or the one with fewer logs).

2. Click “Mark as Cancelled” in Admin Panel.

3. Add internal remark:

   “Cancelled – Duplicate of Order #[xxxxxx].”

🔄 Step 4: Retain and Clean Up Active Order

• Ensure only one order remains assigned or ready for vendor

• Double-check:

  • Assigned vendor (if any)

  • Correct scheduled slot

  • Customer contact details

  • Coupon or discount applied (if applicable)

🧾 Step 5: Update Ticket (if raised)

If a ticket was created (by CX or Ops):

• Update in CX Genie

• Close the ticket with remark:

  “Duplicate order cleaned. Order #[12345] retained, #[12346] cancelled.”

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🧠 Notes & Best Practices:

• Monitor duplicate submissions during high-traffic campaigns or coupon drops.

• If duplicates are frequent from one user/IP, flag for technical check.

• Train CX/support team to check for duplicates before assigning orders manually.