How to Explain the Difference Between Estimated Price and Final Price

To clearly explain why the online estimated price may differ from the final payout after pickup, and handle objections professionally.

🪜 Step-by-Step Explanation Flow

“I understand the price difference may feel unexpected — let me explain how it works.”

“The price shown online is an estimate based on the options selected by you — like condition, features working, screen cracks, etc.”

“It assumes the device is exactly in the condition you chose.”

“After pickup, the vendor checks the actual device condition in-person.

If there’s any difference — like battery health, screen issue, dents, or locked phone — the final price is revised accordingly.”

📌 Also mention:

“This is standard across all platforms — condition is verified physically before confirming payment.”

“Sir/Ma’am, the price shown online is based on your selected condition.

If the phone condition is found to be different at pickup — e.g. screen cracked or battery weak — the quote is revised accordingly.

We always share the revised price before payment for full transparency.”

✅ Do	❌ Don’t
Use simple language	Don’t use technical jargon
Explain calmly, not defensively	Don’t argue or blame
Offer to cancel if user isn’t happy	Don’t force the order
Tell them they’ll always be informed before payment	Don’t overpromise price match