🎯 Objective: To create gentle but compelling urgency so that hesitant leads convert faster — without sounding pushy or desperate. 👤 Responsible Teams: Calling/Sales Team Vendor (optional, if customer hesitates at pickup) 🪜 St ...
🎯 Objective: To ensure follow-up leads are correctly tagged and visible to the team, so they are recontacted at the right time without missing potential conversions. 👤 Responsible Team: Sales Team / Calling Agents / Support Team 🪜 Step-by-Step ...
🎯 Objective: To promptly report and escalate any user complaints related to vendor behavior, delay, fake attempt, or other poor pickup experiences to the CX team for resolution and follow-up. 👤 Applicable Teams: Sales, Support, Ops — whoever ...
🎯 Objective: To address and resolve price-related objections using empathy, value-based messaging, and persuasive rebuttals — with the goal of closing the order at minimal escalation or drop-off. 👤 Responsible Teams: Calling/Sales Team ...
🎯 Objective: To increase conversions by encouraging users to choose same-day pickup when possible — boosting speed, trust, and vendor efficiency. 👤 Who Should Use This: Sales Team Support/Calling Executives Chat/WhatsApp Agents ...
🎯 Objective: To address unrealistic price expectations without losing the lead, using negotiation, logic, and trust-building tactics. 👤 Applicable For: Sales Team, Support, Calling Executives 🪜 Step-by-Step Talk Track & Process ✅ Step 1: ...
🎯 Objective: To politely inform the customer that pickup is not currently available in their area, log the lead properly, and close it cleanly in the CRM. 🧑💼 Responsible: Sales/Support/Calling Team 🪜 Step-by-Step Process ✅ Step 1: Confi ...
🎯 Objective: To prioritize follow-up on high-end device leads (iPhones, MacBooks, flagship phones) that offer higher margins and commission potential, and convert them quickly. 👤 Responsible Team: Sales/Calling Team Operations Team (for le ...
🎯 Objective: To help the team confidently explain why a customer’s device is valued at a particular price — and build trust by highlighting Cashkr’s transparent logic. 📞 Where to Use This: During pricing objections on calls ...
🎯 Objective: To properly record the outcome of every lead interaction (call, WhatsApp, or other) using accurate disposition statuses, enabling better tracking, follow-ups, and reporting. 👤 Responsible Team: Calling/Sales Team CRM/Lead Mana ...
🎯 Objective: To confidently and clearly explain the advantages of using Cashkr over platforms like OLX or Cashify — focusing on trust, convenience, and payout. 🧑💻 Step-by-Step Talk Track / Script ✅ Step 1: Acknowledge Their Preference ...
🎯 Objective: To clearly communicate Cashkr’s unique value, build trust, and move the customer closer to conversion — without speaking negatively about other platforms. 👤 Who Should Use This: Sales Team, Calling Agents, Support Team 🗣 ...
🎯 Objective: To identify and convert opportunities where users may have 2 or more devices, and guide them to place separate orders — increasing total pickups per user. 👥 Applicable Teams: Sales & Calling Team Support Team (Post-s ...
🎯 Objective: To clearly communicate how and when customers receive their payment after pickup, and eliminate hesitation or doubt using trust signals and structured explanation. 👤 Responsible Teams: Calling/Sales Team Vendor (during pickup) ...
🎯 Objective: To ensure smooth communication with users who may not understand Hindi or English well, while maintaining a respectful, conversion-focused approach. 👤 Applicable For: Sales & Calling Executives Support Team Operations ...
🎯 Purpose: To convert inbound chat leads (from WhatsApp, website chat, or social media) into confirmed app installs and completed bookings. 🪜 Step-by-Step Conversion Strategy 👋 Step 1: Start with Warm & Helpful Tone “Hi! 👋 Thank y ...
Used by: Store Partnerships / Vendor Management Team Total Marks: 100 Passing Marks: 70 Section 1 — Store Vendor SLA & Violation Policy (5 Marks) 1. What does SLA stand for? a) Service Level Audit b) Standard Lead Agreeme ...
🎯 Objective: To keep the conversation warm and prevent lead drop-off when a customer is unsure or needs time, while creating urgency and building confidence to convert later. 👤 Responsible Team: Calling/Sales Team Vendor (if during pickup) ...
🎯 Objective: To convert “thinking” or “waiting” leads into confirmed pickups by communicating the risk of price drops in a credible, respectful way. 👤 Who Should Use This: Sales/Calling Team WhatsApp/Chat Support Te ...
🎯 Objective: To clearly inform customers about the required documents at the time of pickup — reducing order failures and ensuring smoother processing. 🧑💻 Standard Talk Track ✅ Step 1: Clearly State the Requirement “At the time ...
🎯 Objective: To help customers clearly understand how the pickup works, including who comes, what happens during pickup, and when they’ll receive payment — so that trust is built and confusion is removed. 🧑💻 Standard Talk Track ✅ ...
🎯 Objective: To ensure proper follow-up and conversion of leads who requested callbacks but are unresponsive during scheduled calls. 📞 Step-by-Step Process Step 1: Attempt Initial Callback at Scheduled Time Call at the exact or close-to-req ...
🎯 Objective: To properly escalate internal miscommunication cases, ensure prompt resolution, and maintain customer trust — without overpromising or delaying action. 👥 Applicable For: Sales & Calling Team Support Team Oper ...
🎯 Objective: To quickly investigate and resolve missed pickup complaints while keeping the customer informed and maintaining service standards. 👤 Responsible Teams: Customer Support (First response) Operations Team (Vendor coordination) ...
🎯 Objective: To ensure that high-value, time-sensitive, or at-risk leads are escalated and prioritized for faster conversion, preventing drop-offs or customer loss. 📌 When to Escalate Escalation is required if: Scenario Example ...
🎯 Objective: To clearly explain that customers can sell multiple devices, but they must place separate orders for each device through the Cashkr platform. 🧑💻 Response Script ✅ Step 1: Acknowledge the Request “Yes, you can absolutely s ...
🎯 Purpose: To encourage customers to refer friends/family by highlighting the benefits of Cashkr’s referral program during or after a successful sales conversation. 📞 Best Timing to Upsell Referral After price is agreed upon ...
🎯 Objective: To ensure that users understand why the price has changed at the time of pickup and continue with the sale without feeling misled or cheated. 👤 Who Uses This: Vendor (On-Ground Communication) Ops Team (If escalation occurs pos ...
🎯 Objective: To identify duplicate or repeat leads created by the same customer using the same phone number, especially to avoid spamming or manipulation of offers. 👤 Applicable Teams: Sales Team, Support Team, Calling Executives, Operations 🪜 ...
🎯 Objective: To offer limited-time coupon codes smartly during a call to help close users who are undecided, hesitant, or demanding a better deal — without affecting margin arbitrarily. 👤 Applicable Teams: Sales Calling Team, Support Follow-u ...
🎯 Objective: To respond confidently to inquiries about physical stores or drop-off centers — while reinforcing Cashkr’s convenience-first, doorstep-based model. 🧑💻 Standard Script ✅ Step 1: Clarify Our Operating Model “We ...
🎯 Objective: To handle price objections tactfully and position Cashkr as fair and competitive — while managing expectations around potential price revision. 🧑💻 Response Script ✅ Step 1: Acknowledge the Concern “Totally understan ...
🎯 Objective: To properly log and track callback requests from leads who are interested but not ready to complete their order immediately, ensuring timely follow-up and higher conversion. 👤 Responsible Team: Sales/Calling Team Lead Manageme ...
🎯 Objective: To recover cancelled orders by identifying the reason, addressing concerns, and encouraging the customer to reschedule the pickup. 🧑💼 Responsible: Sales/Support/Calling Team 🪜 Step-by-Step Talk Track ✅ Step 1: Call th ...
🎯 Objective: To determine whether a customer’s device can be sold through Cashkr, and take appropriate action if the model is not listed 👤 Responsible Team: Customer Support / Calling Team Operations Team (for escalations) ...