How to Flag a Vendor Using Same UPI Screenshot Repeatedly

✅ Purpose:

To identify and act against vendors who submit the same UPI payment proof multiple times in an attempt to gain unfair credit or bypass payout verification.

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🪜 Step-by-Step Process:

🔍 Step 1: Access Vendor UPI Submissions

1. Go to Admin Panel → Vendors → Payments

2. Open the list of all pending UPI screenshot submissions

3. Click each entry to view the uploaded screenshot and transaction details

🧪 Step 2: Check for Repetition

1. Compare:

    

   • UTR / Transaction ID

   • Screenshot image (file hash or visual)

   • Timestamp on bank message

   • Amount

    

2. Search Admin Panel to see if this same UTR or image was used before

🛑 If match found → Flag as repeated attempt

📋 Step 3: Reject Screenshot and Add Reason

1. Click Reject

2. Add remark:

   “Rejected – Duplicate UPI screenshot used. UTR #[xxxxxx] previously submitted on [Date].”

🚨 Step 4: Flag Vendor for Internal Tracking

1. Go to Vendor Profile → Internal Notes

2. Add:

   “Flagged on [Date] for duplicate UPI screenshot attempt. CX Ops notified.”

3. Optionally:

    

   • Reduce Max Lead Count to 0 (temporary hold)

   • Add to Vendor Watchlist

🧾 Step 5: Create Escalation Ticket (If Repeat Offender)

If this is the 2nd+ offense by the same vendor:

1. Create a CX Genie Ticket

2. Title:

   [Vendor UPI Fraud Escalation] – VendorName – Duplicate Screenshot

3. Include:

   • Screenshot proof

   • Order IDs affected

   • Date of previous incidents

    

4. Assign to Ops Manager / Vendor Head

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🧠 Notes & Best Practices:

• Always validate the UPI UTR number AND screenshot time

• Maintain a tracker or tag system for repeat offenders

• Recommend blocking vendor after 3 strikes