✅ Purpose: To manually review and approve or reject new vendor applications submitted via the Cashkr Vendor App, ensuring document accuracy and store authenticity before activation. 👥 Who’s Involved: Ops Executive: Reviews documents and c ...
✅ Purpose: To help the operations team pause or permanently block vendors who violate SLAs, remain inactive, engage in fraud, or are no longer needed for specific areas or devices. 🪜 Step-by-Step Process: 🔍 Step 1: Identify Vendor to Pause or Bloc ...
✅ Use Case: When a vendor fails a pickup (no attempt, fake attempt, etc.), and the order is moved to the “To Be Failed” section, the credit can be deducted by rejecting the order from there. 🪜 Step-by-Step Process: 🔹 1. Go to “To ...
✅ Purpose: To enable the operations team to add a new serviceable pincode for Cashkr by filling all necessary details in the Admin Panel. 🪜 Step-by-Step Process: Step 1: Navigate to Area Management Login to the Admin Panel. Go to: Left Si ...
✅ Purpose: To assign or remove device categories for a vendor based on their skills, store setup, or performance — ensuring they only receive relevant orders through the Vendor App. 👥 Who’s Involved: Ops Executive: Updates device ty ...
🎯 Purpose: To guide the team on how to manually assign serviceable pincodes to a vendor so they can start receiving orders in their selected areas. 🪜 Step-by-Step Process 🧾 Step 1: Go to Vendor Management in Admin Panel Navigate to Admin ...
✅ Purpose: To ensure consistent, secure, and verified onboarding of vendors offering pickup services through the Cashkr Vendor App. 👥 Who’s Involved: Ops Executive: Verifies documents and does onboarding call. Vendor: Applies via app ...
🎯 Purpose: To guide the operations or vendor team on how to review, verify, and approve a new vendor applying through the Cashkr Vendor App. 🪜 Step-by-Step Process 🧾 Step 1: Access the Admin Panel Go to Admin Panel → Vendors → ...
🎯 Objective: To evaluate and respond to vendor requests to expand their service area (pincodes or cities), while maintaining quality and order distribution balance. 👤 Responsible Teams: Operations Team Vendor Onboarding / Partner Success T ...
🎯 Objective: To reward high-performing vendors by expanding their service coverage, improving order fulfillment rates in underserved areas. 👤 Responsible Team: Operations Manager Vendor Success Manager 🧾 Performance Criteria (Minim ...
✅ Purpose: To control the number of active/in-progress orders a vendor can handle at a time, ensuring they are not overloaded and improving pickup success rates. 👥 Who’s Involved: Ops Executive: Updates the max lead (order) limit for the ...
✅ Purpose: To confirm that vendors have genuinely paid customers by verifying UPI payment screenshots and matching them against system records, ensuring credit is only granted after proper proof. 🧪 Where to Access: Admin Panel → Vendors → ...
✅ Purpose: To ensure timely pickups by escalating cases where a vendor fails to attempt pickup within the scheduled time slot, protecting customer experience and enforcing SLA compliance. 🪜 Step-by-Step Process: ⏱️ Step 1: Identify Missed Time Slot ...
✅ Purpose: To guide the operations team in reactivating vendors who were previously paused or marked inactive by setting their max lead count to zero, thereby enabling them to start receiving orders again. 👥 Who’s Involved: Ops Executive: ...
✅ Use Case: To adjust a vendor’s credit balance in the system — either to penalize (deduct) for violations or reward/support (add) based on performance, SLA, or manual instructions. 🪜 Step-by-Step Process: 🔹 1. Navigate to Credit Manag ...
✅ Purpose: To track, escalate, and take action against vendors repeatedly violating Cashkr’s Service Level Agreements (SLAs), ensuring quality and consistency in customer experience. 📌 What Qualifies as an SLA Violation: ❌ Delayed pickup ...
✅ Purpose: To ensure every vendor understands the Cashkr pickup process, app usage, customer interaction guidelines, and operational rules before handling live orders. 👥 Who’s Involved: Ops Executive: Shares training material and conducts ...
🎯 Objective: To immediately log and act on reports of vendor misconduct, including rude behavior, harassment, dishonesty, or any customer-unfriendly conduct during a pickup or communication. 👤 Responsible Teams: CX Team (initial report) Op ...
✅ Purpose: To identify and act against vendors who submit the same UPI payment proof multiple times in an attempt to gain unfair credit or bypass payout verification. 🪜 Step-by-Step Process: 🔍 Step 1: Access Vendor UPI Submissions Go to Admin ...
🎯 Purpose: To control how many active orders a vendor can have “In Progress” at any given time — helps manage quality and avoid overload. 🪜 Step-by-Step Process 🧾 Step 1: Open Admin Panel Go to Admin Panel → Vendor ...
🎯 Purpose: To temporarily or permanently pause/enable a vendor based on their activity, SLA performance, or internal operations decisions. 🪜 Step-by-Step Process 🔴 To Disable / Pause a Vendor 🧾 Step 1: Go to Admin Panel Navig ...