How to Change Customer Address or Contact Details Post-Booking

🎯 Purpose:

To help users update their address, phone number, or contact details after they’ve booked a pickup — before vendor attempts pickup.

---

🪜 Step-by-Step Process

🧾 Step 1: Verify the Request

Ask the customer to confirm:

• Their original phone number or Order ID

• What they want to change:

  • 📍 New address

  • 📞 Alternate phone number

✅ Confirm if the change is for:

• Minor update (flat number, landmark)

• Major update (new pincode or different area)

🖥 Step 2: Check Order Status

In the Admin Panel:

• Go to Orders → Search using phone or order ID

• Check if:

  • Order is still upcoming

  • Vendor has not attempted pickup yet

⚠️ If pickup already attempted, ask user to cancel & rebook.

✍️ Step 3: Edit the Order (If Allowed)

If editable:

• Click Edit or go to Order Details

• Update address/number manually

• Save changes

📞 Step 4: Inform the Assigned Vendor

If vendor is already assigned:

• WhatsApp/call the vendor:

“Please note the updated customer address/contact: [New details] for Order #[Order ID].”

✅ This avoids vendor going to wrong location or calling old number.

📩 Step 5: Confirm Update to Customer

Message:

“We’ve updated your address/contact details. The pickup will happen as per the new info. Thank you!”

---

✅ Best Practices

✅ Do	❌ Don’t
Always confirm order ID before updating	Don’t edit orders without verifying
Alert vendor immediately if reassigned	Don’t rely only on system update
Use internal notes/comments for record	Don’t leave changes undocumented
Confirm change with customer clearly	Don’t assume update is saved without checking