How to Reactivate a Paused or Inactive Vendor

✅ Purpose:

To guide the operations team in reactivating vendors who were previously paused or marked inactive by setting their max lead count to zero, thereby enabling them to start receiving orders again.

👥 Who’s Involved:

Ops Executive: Reviews and processes vendor reactivation.
Vendor: Gains access to new leads upon reactivation.
Ops Manager (if needed): Approves reactivation for vendors paused due to SLA or compliance issues.

🪜 Step-by-Step Process:

🧾 Step 1: Identify the Paused Vendor

Vendor may be paused due to:

Poor performance
SLA violations
Inactivity
Manual hold request
Credit exhaustion

Vendor status: Max Lead Count = 0 (means vendor is on hold)

📊 Step 2: Open Vendor Profile in Admin Panel

Go to Admin Panel → Vendors → All Vendors
Search by Vendor Name / Phone / Vendor ID
Click to open their profile

🔍 Step 3: Review Vendor Before Reactivating

Verify:

Reason for hold (check past remarks or flags)
Active credit balance (should be at least 30–50)
Any unresolved disputes or escalations

✅ Proceed only if vendor is compliant

❌ If paused due to fraud or repeated violations — Escalate to Ops Manager

🛠 Step 4: Set Max Lead Count

Locate the “Max Leads” field in the vendor profile
Update the value from 0 to 2–5, based on trust level:
- 2–3: cautious restart
- 5–7: trusted vendor
Save/update changes

✅ Vendor is now live and can:

Accept leads via app
Be auto-assigned new pickups

🗂 Step 5: Document the Reactivation

Add a note in Admin Panel or Notion tracker:

“Vendor reactivated on [Date] by [Ops Name]. Max lead count set to [X].”

🔐 Escalation Criteria:

Situation	Action
Vendor paused due to SLA violation	Escalate to Ops Manager
Vendor flagged for customer complaint	Take Approval OF CEO before activating
Vendor inactive >30 days	Reactivate only if credits available