B2Ch Vendor Operations & Compliance - Test
Used by: Store Partnerships / Vendor Management Team
Total Marks: 100
Passing Marks: 70
Section 1 — Store Vendor SLA & Violation Policy (5 Marks)
1. What does SLA stand for?
a) Service Level Audit
b) Standard Lead Agreement
c) Service Level Agreement ✅
d) Store Listing Authority
2. SLA compliance for store vendors ensures:
a) Sales improvement only
b) Smooth, timely service and brand consistency ✅
c) Vendor commission tracking
d) More app logins
3. Vendors enter “Observation List” when their SLA score falls below:
a) 70 %
b) 80 % ✅
c) 90 %
d) 60 %
4. Which of the following is a High Severity violation?
a) Late daily report submission
b) Duplicate device entry
c) Payment delay to customer ✅
d) Missed greeting to store staff
5. After 5 SLA violations in a week, the vendor:
a) Gets an incentive cut
b) Is escalated to Ops Manager for review ✅
c) Is permanently removed
d) Faces no action
Section 2 — Credit Refund & Reversal (5 Marks)
6. In the Store Vendor model, reversals apply to:
a) Customer payments
b) Vendor commission bonuses
c) Credits already paid for invalid/cancelled orders ✅
d) App login errors
7. Credit reversals are processed when:
a) Vendor requests manually on WhatsApp
b) Order cancelled, duplicated, or failed verification ✅
c) Vendor submits daily report
d) Customer disputes price
8. All reversal requests must be raised:
a) Through the Vendor App → Support → Credit Reversal Request ✅
b) By calling the Ops Manager
c) Through email
d) Automatically each night
9. Credit reversal TAT (Turnaround Time) is normally:
a) 6 hours
b) 24 – 72 hours ✅
c) 1 week
d) Instant
10. Vendors submitting repeated false reversal requests are:
a) Ignored
b) Added to the Refund Fraud Watchlist ✅
c) Penalized with bonus loss
d) Deactivated immediately
Section 3 — Hold / Deactivation (5 Marks)
11. “Hold” means:
a) Account deleted
b) Temporary pause from new orders ✅
c) Wallet blocked permanently
d) Store removed
12. “Deactivation” means:
a) Vendor on break
b) Permanent account closure ✅
c) Vendor under SLA check
d) App maintenance
13. Which of these triggers an immediate Hold?
a) Low Wallet balance
b) Pending credit dues ✅
c) One missed report
d) 1-day inactivity
14. Vendors are permanently deactivated for:
a) Repeated fraud or unpaid dues ✅
b) Reporting delay
c) Short-term absence
d) Low store activity
15. Reactivation after Hold is possible when:
a) SLA issues persist
b) Pending dues or reports cleared ✅
c) Vendor changes store
d) Ops Manager not available
Section 4 — Reactivation Process (5 Marks)
16. Vendors on Hold can request reactivation:
a) Via Vendor App or message ✅
b) Via WhatsApp only
c) Via Cashkr website
d) They cannot request
17. Minimum Wallet balance required for reactivation:
a) ₹1,000
b) ₹3,000
c) ₹5,000 ✅
d) ₹10,000
18. Vendors deactivated for fraud or unpaid dues:
a) Can be reactivated anytime
b) Must reapply after 30 days
c) Are permanently blacklisted ✅
d) Get auto reactivation after 15 days
19. Reactivated vendors remain under observation for:
a) 2 days
b) 5 days
c) 7 days ✅
d) 10 days
20. Who gives final reactivation approval?
a) Store Manager
b) Ops Manager ✅
c) Finance Team
d) Vendor Support
Section 5 — Agent Assignment & Coordination (5 Marks)
21. Each store vendor must have:
a) One or more active pickup agents ✅
b) Marketing assistant
c) Cash collector
d) None required
22. Pickup associates operate:
a) Independently under Cashkr
b) Under the vendor’s account umbrella ✅
c) Under store ownership
d) Under finance control
23. Agents can:
a) Modify prices
b) Create fake leads
c) Only inspect, upload data, and verify customers ✅
d) Approve reversals
24. If an agent is inactive for 2+ days:
a) Auto deactivation
b) Replacement review triggered ✅
c) Vendor deactivated
d) Store removed
25. Vendor is responsible for:
a) Only agent’s salary
b) All agent actions and SLA compliance ✅
c) Only store payouts
d) None
Section 6 — Scenario & Case Understanding (5 Marks)
26. A vendor’s SLA score drops below 70 % for 3 weeks →
a) Temporary Hold ✅
b) Incentive bonus
c) Credit refund
d) System ignore
27. A vendor pays daily credits, but two orders later cancelled → what happens?
a) Credits lost permanently
b) Credits reversed to vendor ✅
c) Customer refund
d) Vendor penalty
28. Vendor inactive > 30 days without notice →
a) Auto reactivation
b) Needs fresh onboarding ✅
c) Gets Hold
d) Incentive deduction
29. Vendor assigns new agent → system does what?
a) Deletes previous data
b) Creates sub-login under vendor ID ✅
c) New account
d) Manual approval by store
30. Vendor disputes a reversal rejection but gives no proof →
a) Reopen allowed
b) Auto-approval
c) Auto-close ✅
d) Refund forced
✅ Scoring Guide
|
Section |
Marks |
Topics Covered |
|---|---|---|
|
1 |
5 |
SLA & Violations |
|
2 |
5 |
Credit Reversals |
|
3 |
5 |
Hold / Deactivation |
|
4 |
5 |
Reactivation |
|
5 |
5 |
Agent Assignment |
|
6 |
5 |
Practical Scenarios |
|
Total |
30 Q = 100 Marks |
Passing = 70 |