How to Mark An Order As Failed From Admin

✅ Purpose:

To mark an order as failed when the customer cancels or no longer requires service, ensuring timely closure and lead cleanup.

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👥 Who’s Involved:

• Ops Executive: Confirms cancellation with the customer and marks the order as failed.

• Customer: Initiates cancellation or requests to stop service.

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🪜 Step-by-Step Process:

Step 1: Identify the Order

• Go to Admin Panel → Orders → In Progress / Out Of Time

• Search using Order ID or Customer Number

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Step 2: Confirm with the Customer

• Call or WhatsApp the customer

• Confirm they want to cancel or no longer require the pickup

Step 3: Mark as Failed

Click “Mark as Failed”

Select failure reason:

• Customer Cancelled

• Customer Not Interested

• Area Not Serviceable (if lead was accepted but service isn’t possible)

Step 4: Add Notes

In order notes section:

“Order failed as per customer request. Verified via call/WhatsApp on [date].”

Step 5: No Vendor Credit Refund Needed

Since the vendor didn’t attempt or mark it failed, no credit needs to be reversed

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📌 Valid Scenarios:

Scenario	Action
Customer says “cancel”	Mark failed directly
Customer not picking up for 2 days	Mark failed as “No Response”
Customer says area is wrong or not serviceable	Mark failed as “Out of Area”