How to Respond When a Customer Says “I Need Time to Decide”

🎯 Objective:

To keep the conversation warm and prevent lead drop-off when a customer is unsure or needs time, while creating urgency and building confidence to convert later.

👤 Responsible Team:

Calling/Sales Team
Vendor (if during pickup)

🪜 Step-by-Step Response Flow:

✅ Step 1: Acknowledge & Respect Their Intent

“Of course, I completely understand — it’s your device and your call.”

This builds trust and prevents pushiness.

✅ Step 2: Ask Lightly

Why

They Need Time (Optional)

“Is there something specific you’re comparing or checking? I can help clarify if needed.”

📌 Purpose: Discover hidden objections like price doubt, trust, competitor, or timing issue.

✅ Step 3: Provide a Soft Value Nudge

Use any of the following:

“Just so you know — prices change frequently based on market trends. If you book today, we can lock this rate even if it drops later.”

“We also offer same-day pickup and payout — so if you’re short on time, we’ll take care of it at your doorstep.”

✅ Step 4: Offer to Schedule a Callback

“No problem. I’ll mark a follow-up for tomorrow at your convenience. Would you prefer morning or evening?”

🎯 This prevents lead from going cold or lost.

Update CRM:

Disposition 1: Connected
Disposition 2: Callback
Remarks: “Said needs time — follow-up [Date/Time]”

✅ Step 5: Drop a WhatsApp Message (Optional)

If allowed:

“Hi [Name], as discussed — you can decide anytime. Here’s your device quote again: ₹[amount]. Just reply when you’re ready, and we’ll book your pickup instantly.”

🧠 Pro Tips:

Leads that say “need time” often convert within 48 hours if nudged well.
Tag such leads as “Warm Prospects” and prioritize them in callbacks.
Don’t mark them as “Dropped” unless they confirm refusal.