How to Deduct Credits for a Failed Pickup

✅ Use Case:

When a vendor fails a pickup (no attempt, fake attempt, etc.), and the order is moved to the “To Be Failed” section, the credit can be deducted by rejecting the order from there.

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🪜 Step-by-Step Process:

🔹 1. Go to “To Be Failed” Section

• In the Admin Panel, navigate to → Orders → To Be Failed

🔹 2. Search for the Specific Order

• Use filters like Order ID or Customer Number

• Open the order that needs to be penalized

🔹 3. Click “Reject”

• Inside the order, click the Reject button

• This will:

  • Mark the order as failed

  • Prevent credits from being reversed

  • Or deduct credits if they were pre-added

🔹 4. Select Rejection Reason

• Choose a valid reason (e.g., vendor no-show, fake attempt, etc.)

• Add optional remarks if necessary

🔹 5. Confirm the Rejection

• Submit the action to confirm

• System will log the rejection and reflect it in vendor history

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📝 Notes:

• “Reject” ensures the vendor is penalized appropriately

• No manual credit deduction needed — handled by system

• All rejected orders stay recorded in order history for audit