How to Approve or Reject a Vendor Application

✅ Purpose:

To manually review and approve or reject new vendor applications submitted via the Cashkr Vendor App, ensuring document accuracy and store authenticity before activation.

👥 Who’s Involved:

Ops Executive: Reviews documents and completes the verification call.
Vendor: Applies through the Vendor App and waits for approval.
Ops Manager (if required): Reviews edge-case or suspicious applications.

🪜 Step-by-Step Process:

Step 1: Access Vendor Applications

Log in to the Admin Panel.
Go to Vendors → Application.
You’ll see a list of all pending vendor applications with their Vendor ID and Name.

Step 2: Click on an Application

Select a vendor from the list.
Review both tabs:

- Details Tab → Shows phone number, email, address, and status.
- Documents Tab → Shows:
  - GST Certificate (optional)
  - Gumastha Certificate
  - Aadhaar Card (front & back)
  - PAN Card
  - Shop Photo
  - Vendor’s Personal Photo

Step 3: Review Documents Carefully

Check for clarity, legibility, and authenticity:

- PAN and Aadhaar must match the vendor name.
- Shop photo should be real (not a stock photo).
- Ensure address in documents matches what’s entered.
- Confirm photo of vendor matches the ID provided.

Step 4: Conduct Verification Call

Call the vendor (using phone number in the Details tab).
Ask them to:

- Show their store live on video (via WhatsApp).
- Answer 2–3 basic questions about pickups (e.g., “Which devices do you want to service?”)

Step 5A: If Everything is Valid → Click “Accept”

Click the ✅ “Accept” button.

This will:

- Mark vendor as Active.
- Allow them to log in and start receiving orders.
- 200 trial credits Auto-credited.

Step 5B: If Application is Invalid → Click “Reject”

Click the ❌ “Reject” button.
Make sure to:

Notify vendor via call or WhatsApp why they were rejected.
Recommend reapplication with correct documents if applicable.

⚠️ Important Checks Before Approval:

Criteria	Mandatory?	Notes
Aadhaar & PAN match vendor name	✅	Must match uploaded selfie too
Shop photo looks real	✅	Must match store description
Gumastha / GST doc is uploaded	✅	Minimum requirement
Store is located in supported pincode	✅	Required for activation
Vendor is responsive on call	✅	Must pass video verification