How to Explain Cashkr’s Payout Process and Build Customer Trust

🎯 Objective:

To clearly communicate how and when customers receive their payment after pickup, and eliminate hesitation or doubt using trust signals and structured explanation.

👤 Responsible Teams:

Calling/Sales Team
Vendor (during pickup)
Customer Support (if any doubts raised)

🪜 Step-by-Step Explanation Flow:

✅ Step 1: When to Explain Payout

During follow-up call (before booking order)
During vendor pickup (if customer hesitates)
When customer asks: “How will I get paid?” or “Is it instant?”

✅ Step 2: Use This Payout Script (With Optional Add-ons)

💬 Standard Script (Use as-is):

“Cashkr offers same-day payout directly to your bank account or UPI ID.

Once our pickup executive checks your device, and everything matches what you entered online, we process your payment within a few hours.

You’ll get a confirmation message and screenshot once it’s done.”

📍 Add if customer is unsure or hesitant:

“Cashkr has already paid over ₹[X Cr]+ to thousands of customers. We don’t delay payouts. You can also see our reviews on Google and Instagram highlights.”

✅ Step 3: Build Trust with Proof Points

Proof Type	How to Use
✅ Google Reviews	“You can check ‘Cashkr Reviews’ on Google — 4.5+ star rating.”
✅ Instagram Payout Highlights	“We’ve posted real customer payout screenshots in our story highlights.”
✅ Brand Partners	“We work with top companies and even do corporate buybacks.”
✅ Same-Day Promise	“Unlike other platforms, we don’t make you wait 7 days. Payout is same-day.”

✅ Step 4: Clarify Payout Safety

“The entire process is handled digitally — no need to hand over your bank details in cash or on paper. Your UPI or bank info is stored securely.”

✅ Step 5: If Customer Still Hesitates

Use one of these soft reassurance lines:

Concern	Suggested Line
“I’ve never done this before”	“We understand! That’s why we offer doorstep pickup and same-day payment — no risk, no pressure.”
“Will I get scammed?”	“We’re a registered company, you can look us up online — BigBold Technologies Pvt Ltd. We follow a verified payout process only after your confirmation.”
“Can I get paid in cash?”	“Currently, we only support UPI/Bank payouts to ensure 100% trackable and safe payments.”

🧠 Bonus Tip: Offer a WhatsApp Message

“I’ll send you the payout steps on WhatsApp so you can read them again before pickup.”

✅ Step 6: Follow-Up After Pickup (If Needed)

Ensure the payout is confirmed in admin panel
Send customer screenshot of transaction (if asked)
Update ticket if customer still doubts (under Payout Inquiry)