How to Increase Service Area of a Vendor Based on Performance

🎯 Objective:

To reward high-performing vendors by expanding their service coverage, improving order fulfillment rates in underserved areas.

👤 Responsible Team:

Operations Manager
Vendor Success Manager

🧾 Performance Criteria (Minimum Eligibility):

Metric	Threshold
✅ Order Completion Rate	90%+ (last 30 days)
✅ SLA Violations	Less than 5 per week
✅ Failure Rate	Under 10%
✅ Average Pickup Time	Within SLA (e.g., <12 hours)
✅ Complaint Rate	Minimal or zero

🪜 Step-by-Step Process:

✅ Step 1: Monthly Vendor Performance Review

Go to Admin Panel → Vendors → Performance Dashboard
Filter by: Last 30 Days or Last Month
Identify vendors with Top Tier Performance

Optional: Export report for audit and cross-check

✅ Step 2: Select Eligible Vendors for Expansion

Shortlist vendors who:

Are active regularly
Handle high-end or multi-device types
Have zero to low complaints
Show interest in growth (even without asking)

✅ Step 3: Identify Potential Expansion Areas

Go to Admin Panel → Area Mapping → Under-Serviced Areas
Cross-match:
- Pincodes with low vendor coverage
- Devices serviced by the selected vendor
- Proximity to vendor’s existing area

✅ Step 4: Add Area to Vendor Profile

Go to: Admin Panel → Vendors → Assign Area
Search for the vendor
Add selected pincodes (1–3 max at first)
Enable only matching device types (to avoid mismatch)

📩 Step 5: Notify Vendor

Use this message:

“Congratulations! Based on your strong performance, we’ve expanded your service area to include [Area Names]. You’ll start receiving leads here immediately. Keep up the great work!”

📝 Step 6: Log the Expansion Internally

Maintain tracker for reference:

Date	Vendor	Area Added	Reason	Review Date
22 Jun	VND456	400072, 400070	Top performer	22 Jul

🔄 Step 7: Review After 30 Days

Monitor vendor performance in the new area
If SLA drops or issues rise → remove area
If consistent → expand further