How to Handle Corporate Customer Inquiry (Corporate Buyback)
🎯 Purpose:
To manage and follow up with corporate customers who submit buyback inquiries for multiple devices via the website.
🧑💻 Step-by-Step Process
Step 1: Lead Submission
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Corporate customers fill the Cashkr Corporate Buyback Form with details like:
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Name, Email, Mobile Number
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Company Location, State, Pincode
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Subject (e.g., “Tablet Buyback”)
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Query (Description of devices, quantity, condition, etc.)
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Step 2: Lead Capturing in Admin Panel
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Go to Admin Panel → Buyback tab.
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All form submissions are auto-logged in the panel.
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Status is initially marked as Pending.
Step 3: First-Level Follow-Up
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Assigned to: Buyback Manager (Mohsin Surya)
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Timeline (TAT): Within 3 hours of form submission.
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Method: Call or Email the corporate customer to:
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Confirm receipt of inquiry
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Understand volume and condition of devices
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Clarify any missing details
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Step 4: Update Status in Admin Panel
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Based on discussion, update status to:
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In Progress – When lead is being negotiated
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Approved – Once buyback is confirmed
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Rejected – If not a fit or customer is unresponsive
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Completed – After successful pickup/payment
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Step 5: Pricing Discussion
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Pricing is custom per inquiry, based on:
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Device condition, quantity, age, and current market value
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No predefined bulk pricing due to daily price fluctuations.
Step 6: Automated Acknowledgement (In Progress)
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A system-generated acknowledgment email/SMS will be triggered after form submission (under development).
📝 Notes
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Maintain a professional tone as these are corporate accounts.
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Large volume deals may need escalation to CEO or pricing head.
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Update internal Google Sheet or LiftOS record for high-ticket accounts.