Logo Cashkr SOPs & Playbooks Hub Logo Cashkr SOPs & Playbooks Hub
Logo Cashkr SOPs & Playbooks Hub Logo Cashkr SOPs & Playbooks Hub
  • Online Sales & Follow-ups
    • How to Push Urgency to Convert Leads Faster
    • How to Mark Leads as Follow-Up Required After 24/48 Hours
    • How to escalate users who faced bad pickup experience to CX team?
    • How to Handle Price Objections from Customers
    • How to Push Users Toward Same-Day Pickup Availability
    • How to Handle Users Who Insist on Higher-Than-Market Price
    • How to Close a Lead When Pickup Isn’t Available in User’s Pincode
    • How To Identify & Call High Value Leads
    • How to Explain Pricing Logic to Customers (Condition, Model, Age)
    • How To Update Lead Disposition Status
    • How to Convince a User to Switch from OLX or Cashify to Cashkr
    • How to Answer “How is Cashkr Different from Others?”
    • How to Upsell to Users with Multiple Devices at Once
    • How to Explain Cashkr’s Payout Process and Build Customer Trust
    • How to Handle Language Barrier Leads (Regional Users)
    • How to Convert Chat Leads into App Installs and Bookings
    • B2Ch Vendor Operations & Compliance - Test
    • How to Respond When a Customer Says “I Need Time to Decide”
    • How to use urgency/fear of price drops to drive decisions?
    • How to Explain What Documents Are Needed During Pickup
    • How to Explain the Pickup Process When the User is Confused
    • How to Handle Leads That Asked for Callback But Didn’t Answer
    • How to Escalate If a User Was Promised Something by Mistake (Price or Time)
    • How to Handle a User Who Says “I Didn’t Get My Pickup”
    • How to Escalate a Lead That is Urgent or at Risk of Loss
    • How to Respond to “Can I Sell 2 Devices Together?”
    • How to Upsell Cashkr Referral Program During a Sales Call
    • How to Communicate Clearly When Price Gets Revised at Pickup
    • How to Track Repeat Leads from the Same User
    • How to Use Coupon Codes During a Call to Convert Users Instantly
    • How to Handle Users Asking for Offline Store or Pickup Center
    • How to Respond to “Why is Your Price Lower Than Other Sites?”
    • How to Log Callback Requests in CRM
    • How to Follow Up with Customers Who Scheduled Pickup But Cancelled
    • How to Verify if the Customer’s Device is Supported or Not
  • Order Management
    • Customer Refuses to Provide ID Proof (Operations – Admin)
    • How to View All Orders by Status (Upcoming, In Progress, Completed)
    • How to View In-Progress Orders for Each Vendor
    • How to Reschedule a Pickup (Vendor via Vendor App)
    • How to Mark An Order As Failed From Admin
    • How to Handle Customer Request for Early Pickup
    • How to Force-Close an Order If Vendor Is Not Responding
    • How to Manually Assign a Pickup Lead to a Vendor
    • How to Handle a Delayed Pickup
    • Customer Refuses to Provide ID Proof (Vendor Side – App Pickup Flow)
    • How to Reschedule a Pickup (Operations via Admin Panel)
    • How to Change Assigned Vendor for an Order
  • Management
    • Marketing Manager
  • Marketing
    • Search Engine Optimization
    • Competitor Analysis
    • Influencer Marketing
    • Content Marketing
    • Performance Marketing
    • Campaign
    • CRM
    • PR
    • Reviews & Testimonials
    • App Store Optimization
    • Referral
    • Market Research
    • Offers & Coupons
    • Graphic Designing & Video Editing
    • Analytics & Events
    • Social Media Marketing
  • Sales
    • Sales Lead (B2C Sales & Follow-ups)
  • Corporate Buyback
    • How to Handle Corporate Customer Inquiry (Corporate Buyback)
  • Operations
    • Quality & SLA
    • Customer Experience
  • HR & Internal Management
    • Recruitment Operations
    • Pre-Joining & Onboarding
    • Onboarding & Access
    • Onboarding & Induction
    • Employee Lifecycle
    • Documentation & Compliance
    • Performance Management
    • Employee Engagement
    • Attendance & Leave Management
    • Payroll & Compensation
    • Employee Exit Management
    • Policy Management
    • Employee Wellbeing & Compliance
    • How to Conduct Monthly Performance Review
  • Customer Experience / Support
    • How to Send T&C or FAQ Links Directly from Chat Panel
    • How to Reopen a Resolved Ticket (User Still Facing Issue)
    • How to Respond to “I Selected the Wrong Model”
    • How to Handle Customers Demanding Higher Price Than Shown
    • How to Onboard a New CX Team Member to Tools & CRM
    • How to Deal with Price Mismatch Complaints After Pickup
    • How to Answer “How Does Cashkr Work?” Clearly and Quickly
    • How to handle a delayed pickup complaint?
    • How to Respond When a User Says “Vendor Was Rude”
    • How to Explain the Difference Between Estimated Price and Final Price
    • How to Respond When a Customer Didn’t Receive Payout
    • How to Follow Up with Users Who Gave 3-Star Reviews
    • How to escalate a failed pickup (ghost/no-show)?
    • How to Guide Customer on Where to Check Order Status
    • How to resolve: “Vendor didn’t show up in my time slot”?
    • How to Respond If User Says: “I Didn’t Get Any Vendor Call”
    • How to Mark a Support Ticket as Escalated for Founder Review
    • How to Check If a Vendor Payout Screenshot Is Valid or Fake
    • How to Push Users to Update the App (When Old Version Causes Issues)
    • How to Change Customer Address or Contact Details Post-Booking
    • How to Check and Resolve “Customer Not Paid” or “Less Paid” Cases
    • How to Explain Rejection Reason When Pickup Was Failed
    • How to Respond to: “What Happens to My Data?”
    • How to Offer Coupon Codes to Retain a Lost Lead
    • How to Handle Rude or Abusive Users
    • How to Share an Invoice with the User Manually
    • How to Handle a Customer Who Changed Mind After Scheduling Pickup
    • How to Differentiate Between Real and Fake Complaints
    • How to Handle: “App Isn’t Working” Complaint
    • How to Transfer a Support Case to Another Agent or Department
    • How to Push Users to Give a Review Post-Sale
    • How to Respond to: “I Got a Better Quote Elsewhere”
    • How to Verify Vendor’s Pickup Proof (Photo, UPI, Timing)
    • How to Manage Language Barriers During Support Calls
    • How to Cancel an Order Upon User Request (Before Pickup)
    • How to Respond if User Says: “I Got Lower Price Than Quoted”
    • How to Escalate a Vendor Who Repeatedly Delays Pickups
    • How to Check if a Pickup Was Already Assigned to Another Vendor
    • How to Reschedule a Pickup Requested by Customer
    • How to Mark a Customer Complaint as Critical
    • How to Verify Vendor Actions if Customer Claims “No One Contacted Me”
    • How to Escalate App Bugs or Feature Issues Reported by Users
    • How to Merge Duplicate Orders Created by Mistake
    • How to Mark a Support Ticket as Resolved in CX.Cashkr.com
    • How to Respond When User Says: “Not Satisfied With Experience”
    • How to Process a Customer Payout Dispute
    • How to Respond to Complaints from App Store / Play Store / Google My Business
    • How to Handle Duplicate Orders from the Same User
    • How to Handle a Return Flow Dispute (Post-Pickup Only)
    • How to Reply to CX Escalations on CX Genie
    • How to Handle a Customer Asking for Corporate Sale Process
    • How to Handle “Fake Attempt” Complaints from Customers
  • Internal Operations
    • How to Temporarily Disable Pickup in a Specific Area
    • How to Disable/Remove an Area or Device Type Due to Low Vendor Coverage
    • How to Add/Remove Access to Admin Panel for Ops Team
    • How to Raise an Internal Escalation for Operations Blockage
  • Vendor Management
    • How to Approve or Reject a Vendor Application
    • How to Deactivate, Block Or Temporarily Pause a Vendor
    • How to Deduct Credits for a Failed Pickup
    • How to Add Or Remove Vendor Area/Pincode in Admin
    • How to Assign or Remove Device Types for a Vendor
    • How to Assign Pincode to a Vendor
    • How to Onboard a New Vendor (Online Pickup)
    • How to Approve a New Vendor Application
    • How to Handle a Vendor Request for More Area (Increase Servicable Area)
    • How to Increase Service Area of a Vendor Based on Performance
    • How to Limit Maximum Orders for a Vendor
    • How to Verify a Vendor UPI Payout Screenshot
    • How to Escalate If Pickup Is Not Attempted at the Scheduled Time Slot
    • How to Reactivate a Paused or Inactive Vendor
    • How to Add or Deduct Vendor Credits Manually
    • How to Escalate a Repeated SLA Violation
    • Vendor Training (Online Pickup)
    • How to Flag a Vendor for Misbehavior with a Customer
    • How to Flag a Vendor Using Same UPI Screenshot Repeatedly
    • How to Set Max Order Limit for a Vendor
    • How to Enable or Disable a Vendor
  1. Overview
  2. Marketing
  3. Performance Marketing

Performance Marketing

  • Performance Marketing Campaign Types

    Objective To define and document all paid marketing campaign types used at Cashkr across Google Ads, Meta Ads, LinkedIn Ads, and other digital paid platforms — including their purpose, targeting approach, and platform usage — ensuring consist ...

  • Performance Marketing Budget Allocation Strategy

    Objective To define a budget allocation and optimization framework for Cashkr’s performance marketing campaigns with the primary goal of maximizing monthly orders while maintaining a sustainable Cost Per Acquisition (CPA). Scope This SOP applie ...

  • CPA vs ROAS Trade-offs

    Objective To provide a clear decision-making framework for balancing Cost Per Acquisition (CPA) and Return on Ad Spend (ROAS) in Cashkr’s performance marketing campaigns, ensuring order volume targets are met without compromising profitability. ...

  • Scaling Winning Campaigns

    Objective To define a structured process for identifying and scaling winning campaigns in Cashkr’s performance marketing while maintaining target CPA and ROAS, ensuring stable performance at higher spend levels. Scope Applies to Google Ads, Met ...

  • App Install Optimizations

    Objective To define a structured process for optimizing Cashkr’s app install campaigns across Google UAC, Meta Ads, and other platforms to achieve lower Cost Per Install (CPI) while increasing install-to-order conversion rate. Scope Applies to ...

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