How to Guide Customer on Where to Check Order Status
🎯 Purpose:
To help users easily find and track the status of their order from either the website or mobile app.
🪜 Step-by-Step Guide
💻 If User is on the Website :
“You can check your order status by logging into your account and going to:
Profile → Orders”
📍 From there, they’ll see:
-
Status (Scheduled / In Progress / Completed / Cancelled)
-
Pickup date & time
-
Order ID and device details
📱 If User is on the Cashkr App :
“Just open the app, and you’ll find an Orders section right on the home screen or in the bottom menu.”
They can:
-
Track live pickup status
-
See payment status
-
Reschedule or cancel if needed (if still allowed)
✅ Best Practices
|
✅ Do |
❌ Don’t |
|---|---|
|
Ask whether user is on website or app |
Don’t assume platform |
|
Share screenshots if needed |
Don’t leave them confused |
|
Mention what info they’ll see inside |
Don’t say “check order status” without directions |