Logo Cashkr SOPs & Playbooks Hub Logo Cashkr SOPs & Playbooks Hub
Logo Cashkr SOPs & Playbooks Hub Logo Cashkr SOPs & Playbooks Hub
  • Online Sales & Follow-ups
    • How to Push Urgency to Convert Leads Faster
    • How to Mark Leads as Follow-Up Required After 24/48 Hours
    • How to escalate users who faced bad pickup experience to CX team?
    • How to Handle Price Objections from Customers
    • How to Push Users Toward Same-Day Pickup Availability
    • How to Handle Users Who Insist on Higher-Than-Market Price
    • How to Close a Lead When Pickup Isn’t Available in User’s Pincode
    • How To Identify & Call High Value Leads
    • How to Explain Pricing Logic to Customers (Condition, Model, Age)
    • How To Update Lead Disposition Status
    • How to Convince a User to Switch from OLX or Cashify to Cashkr
    • How to Answer “How is Cashkr Different from Others?”
    • How to Upsell to Users with Multiple Devices at Once
    • How to Explain Cashkr’s Payout Process and Build Customer Trust
    • How to Handle Language Barrier Leads (Regional Users)
    • How to Convert Chat Leads into App Installs and Bookings
    • B2Ch Vendor Operations & Compliance - Test
    • How to Respond When a Customer Says “I Need Time to Decide”
    • How to use urgency/fear of price drops to drive decisions?
    • How to Explain What Documents Are Needed During Pickup
    • How to Explain the Pickup Process When the User is Confused
    • How to Handle Leads That Asked for Callback But Didn’t Answer
    • How to Escalate If a User Was Promised Something by Mistake (Price or Time)
    • How to Handle a User Who Says “I Didn’t Get My Pickup”
    • How to Escalate a Lead That is Urgent or at Risk of Loss
    • How to Respond to “Can I Sell 2 Devices Together?”
    • How to Upsell Cashkr Referral Program During a Sales Call
    • How to Communicate Clearly When Price Gets Revised at Pickup
    • How to Track Repeat Leads from the Same User
    • How to Use Coupon Codes During a Call to Convert Users Instantly
    • How to Handle Users Asking for Offline Store or Pickup Center
    • How to Respond to “Why is Your Price Lower Than Other Sites?”
    • How to Log Callback Requests in CRM
    • How to Follow Up with Customers Who Scheduled Pickup But Cancelled
    • How to Verify if the Customer’s Device is Supported or Not
  • Order Management
    • Customer Refuses to Provide ID Proof (Operations – Admin)
    • How to View All Orders by Status (Upcoming, In Progress, Completed)
    • How to View In-Progress Orders for Each Vendor
    • How to Reschedule a Pickup (Vendor via Vendor App)
    • How to Mark An Order As Failed From Admin
    • How to Handle Customer Request for Early Pickup
    • How to Force-Close an Order If Vendor Is Not Responding
    • How to Manually Assign a Pickup Lead to a Vendor
    • How to Handle a Delayed Pickup
    • Customer Refuses to Provide ID Proof (Vendor Side – App Pickup Flow)
    • How to Reschedule a Pickup (Operations via Admin Panel)
    • How to Change Assigned Vendor for an Order
  • Management
    • Marketing Manager
  • Marketing
    • Search Engine Optimization
    • Competitor Analysis
    • Influencer Marketing
    • Content Marketing
    • Performance Marketing
    • Campaign
    • CRM
    • PR
    • Reviews & Testimonials
    • App Store Optimization
    • Referral
    • Market Research
    • Offers & Coupons
    • Graphic Designing & Video Editing
    • Analytics & Events
    • Social Media Marketing
  • Sales
    • Sales Lead (B2C Sales & Follow-ups)
  • Corporate Buyback
    • How to Handle Corporate Customer Inquiry (Corporate Buyback)
  • Operations
    • Quality & SLA
    • Customer Experience
  • HR & Internal Management
    • Recruitment Operations
    • Pre-Joining & Onboarding
    • Onboarding & Access
    • Onboarding & Induction
    • Employee Lifecycle
    • Documentation & Compliance
    • Performance Management
    • Employee Engagement
    • Attendance & Leave Management
    • Payroll & Compensation
    • Employee Exit Management
    • Policy Management
    • Employee Wellbeing & Compliance
    • How to Conduct Monthly Performance Review
  • Customer Experience / Support
    • How to Send T&C or FAQ Links Directly from Chat Panel
    • How to Reopen a Resolved Ticket (User Still Facing Issue)
    • How to Respond to “I Selected the Wrong Model”
    • How to Handle Customers Demanding Higher Price Than Shown
    • How to Onboard a New CX Team Member to Tools & CRM
    • How to Deal with Price Mismatch Complaints After Pickup
    • How to Answer “How Does Cashkr Work?” Clearly and Quickly
    • How to handle a delayed pickup complaint?
    • How to Respond When a User Says “Vendor Was Rude”
    • How to Explain the Difference Between Estimated Price and Final Price
    • How to Respond When a Customer Didn’t Receive Payout
    • How to Follow Up with Users Who Gave 3-Star Reviews
    • How to escalate a failed pickup (ghost/no-show)?
    • How to Guide Customer on Where to Check Order Status
    • How to resolve: “Vendor didn’t show up in my time slot”?
    • How to Respond If User Says: “I Didn’t Get Any Vendor Call”
    • How to Mark a Support Ticket as Escalated for Founder Review
    • How to Check If a Vendor Payout Screenshot Is Valid or Fake
    • How to Push Users to Update the App (When Old Version Causes Issues)
    • How to Change Customer Address or Contact Details Post-Booking
    • How to Check and Resolve “Customer Not Paid” or “Less Paid” Cases
    • How to Explain Rejection Reason When Pickup Was Failed
    • How to Respond to: “What Happens to My Data?”
    • How to Offer Coupon Codes to Retain a Lost Lead
    • How to Handle Rude or Abusive Users
    • How to Share an Invoice with the User Manually
    • How to Handle a Customer Who Changed Mind After Scheduling Pickup
    • How to Differentiate Between Real and Fake Complaints
    • How to Handle: “App Isn’t Working” Complaint
    • How to Transfer a Support Case to Another Agent or Department
    • How to Push Users to Give a Review Post-Sale
    • How to Respond to: “I Got a Better Quote Elsewhere”
    • How to Verify Vendor’s Pickup Proof (Photo, UPI, Timing)
    • How to Manage Language Barriers During Support Calls
    • How to Cancel an Order Upon User Request (Before Pickup)
    • How to Respond if User Says: “I Got Lower Price Than Quoted”
    • How to Escalate a Vendor Who Repeatedly Delays Pickups
    • How to Check if a Pickup Was Already Assigned to Another Vendor
    • How to Reschedule a Pickup Requested by Customer
    • How to Mark a Customer Complaint as Critical
    • How to Verify Vendor Actions if Customer Claims “No One Contacted Me”
    • How to Escalate App Bugs or Feature Issues Reported by Users
    • How to Merge Duplicate Orders Created by Mistake
    • How to Mark a Support Ticket as Resolved in CX.Cashkr.com
    • How to Respond When User Says: “Not Satisfied With Experience”
    • How to Process a Customer Payout Dispute
    • How to Respond to Complaints from App Store / Play Store / Google My Business
    • How to Handle Duplicate Orders from the Same User
    • How to Handle a Return Flow Dispute (Post-Pickup Only)
    • How to Reply to CX Escalations on CX Genie
    • How to Handle a Customer Asking for Corporate Sale Process
    • How to Handle “Fake Attempt” Complaints from Customers
  • Internal Operations
    • How to Temporarily Disable Pickup in a Specific Area
    • How to Disable/Remove an Area or Device Type Due to Low Vendor Coverage
    • How to Add/Remove Access to Admin Panel for Ops Team
    • How to Raise an Internal Escalation for Operations Blockage
  • Vendor Management
    • How to Approve or Reject a Vendor Application
    • How to Deactivate, Block Or Temporarily Pause a Vendor
    • How to Deduct Credits for a Failed Pickup
    • How to Add Or Remove Vendor Area/Pincode in Admin
    • How to Assign or Remove Device Types for a Vendor
    • How to Assign Pincode to a Vendor
    • How to Onboard a New Vendor (Online Pickup)
    • How to Approve a New Vendor Application
    • How to Handle a Vendor Request for More Area (Increase Servicable Area)
    • How to Increase Service Area of a Vendor Based on Performance
    • How to Limit Maximum Orders for a Vendor
    • How to Verify a Vendor UPI Payout Screenshot
    • How to Escalate If Pickup Is Not Attempted at the Scheduled Time Slot
    • How to Reactivate a Paused or Inactive Vendor
    • How to Add or Deduct Vendor Credits Manually
    • How to Escalate a Repeated SLA Violation
    • Vendor Training (Online Pickup)
    • How to Flag a Vendor for Misbehavior with a Customer
    • How to Flag a Vendor Using Same UPI Screenshot Repeatedly
    • How to Set Max Order Limit for a Vendor
    • How to Enable or Disable a Vendor
  1. Overview
  2. HR & Internal Management
  3. Attendance & Leave Management

Attendance & Leave Management

  • How to Track Work Hours or Attendance

    📂 Category: Human Resources 📁 Subcategory: Attendance & Leave Management 📝 SOP Title: How to Track Work Hours or Attendance 🎯 Objective: To ensure accurate and consistent tracking of employee attendance for payroll, leave, and performance ...

  • How to Apply & Approve Leaves

    📂 Category: Human Resources 📁 Subcategory: Attendance & Leave Management 📝 SOP Title: How to Apply & Approve Leaves 🎯 Objective: To ensure a smooth and consistent process for applying and approving employee leaves using Petpooja HRMS, ...

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  • Tech Documentations
  • Cashkr Employee Handbook