How to Handle Users Who Insist on Higher-Than-Market Price

🎯 Objective:

To address unrealistic price expectations without losing the lead, using negotiation, logic, and trust-building tactics.

👤 Applicable For:

Sales Team, Support, Calling Executives

🪜 Step-by-Step Talk Track & Process

✅ Step 1: Acknowledge and Empathize

“Totally understand, sir/ma’am — everyone wants the best value for their device.”

✅ Step 2: Gently Explain Pricing Logic

Use this to break it down:

“Our prices depend on a few key things:

Device model & variant
Age of the device
Physical & functional condition
Market demand and resale value”

You can add:

“We check these real-time to give the most accurate and instant price — not inflated or fake quotes.”

✅ Step 3: Offer Flexibility (If Possible)

“If you’ve received a higher final quote from any site, you can share it with us — we try our best to match or beat it.”

🚫 Note: Cashkr doesn’t ask for images and does not guarantee price lock, so avoid overpromising.

✅ Step 4: Build Urgency & Trust

“Also, prices often drop due to market fluctuation — locking it today means you avoid any last-minute reduction.”

✅ Step 5: End with a Positive CTA

“Let’s schedule the pickup — there’s no obligation if you change your mind after inspection. You’re in full control.”

💬 Sample Script (Summary)

“I completely understand you’re looking for a better price.

Our system calculates the price based on real-time market value, condition, and age of the phone. We avoid fake or bloated quotes like some platforms.

If you’ve got a final quote from anywhere else, share it — we’ll try to match it.

Let’s book the pickup today — no risk, and you’ll get instant payment once done.”

🧠 Best Practices

Be respectful — never say “that’s too much” or “you’re wrong”
Focus on value (trust, transparency, doorstep service)
Don’t push too hard — let logic do the persuasion
Use real-life examples: “We had a customer last week with the same model who got a very fair deal.”