How to Reschedule a Pickup (Operations via Admin Panel)

✅ Purpose:

To allow the operations team to reschedule a customer’s pickup request by updating the date and time slot in the Admin Panel.

---

🪜 Step-by-Step Process:

Step 1: Open Admin Panel

• Go to Orders → Search Order ID or Phone Number

• Click to open the Order Details

Step 2: Click “Edit Pickup Slot” or “Reschedule Pickup”

• You’ll see a date and time selector.

Step 3: Choose New Schedule

• Select a new:

  • Date (must be within 3–5 days range)

  • Time Slot (e.g., Morning, Afternoon, Evening)

• Click “Update Pickup Slot”

Step 4: Confirm Changes

System automatically pushes update to:

• • Vendor App (shows new pickup time)

  • Customer App / Notification System

Step 5: Add Internal Note (Optional)

In the Admin Panel:

“Pickup rescheduled by Ops as per customer request to [New Date & Slot]”

---

✅ Use When:

Situation	Action
Customer requests new date	Ops reschedules manually
Vendor is unresponsive	Reassign first, then reschedule
Vendor asks for new time but can’t change on app	Ops reschedules on behalf