How to Send T&C or FAQ Links Directly from Chat Panel
🎯 Purpose:
To help support agents quickly share key resource links (Terms & Conditions or FAQs) via chat when a customer asks about policies, process, payments, or guarantees.
🪜 Step-by-Step Guide
🔗 Step 1: Use Pre-Saved Links
✅ FAQ Link:
✅ T&C Link:
You can save these in your canned replies or use them directly in WhatsApp/chat/email.
🧾 Step 2: Copy-Paste with Contextual Message
📱 Sample Reply (for FAQs):
“You can find answers to most common questions here:
https://cashkr.com/faq
It covers order, pickup, payout, and more.”
📜 Sample Reply (for T&C):
“Here are our full Terms & Conditions:
https://cashkr.com/terms
Let us know if you need help understanding anything there!”
🤖 Step 3: Mention the Chatbot (App-Only)
If user is using the Cashkr App:
“You can also tap the chat icon in the app and speak to our chatbot — it can help with pickup info, documents, payments, and more!”
✅ Best Practices
|
✅ Do |
❌ Don’t |
|---|---|
|
Share links when user asks about policy or payments |
Don’t redirect user without a helpful message |
|
Guide user to chatbot if on app |
Don’t assume everyone uses website |
|
Use friendly, human tone |
Don’t just drop the URL cold |