How to Reschedule a Pickup (Vendor via Vendor App)

✅ Purpose:

To allow vendors to reschedule a pickup time slot directly from their app when the customer is not available at the assigned time.

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🪜 Step-by-Step Process:

Step 1: Open Vendor App

• Login with registered number and OTP.

• Go to “In Progress Orders”

Step 2: Select the Order

• Tap on the relevant Order ID

• Click on “Reschedule Pickup”

Step 3: Choose New Schedule

Select:

• • New Date (based on customer availability)

  • Preferred Time Slot (Morning, Afternoon, Evening)

• Tap Submit/Confirm

Step 4: Customer is Auto-Notified

System triggers:

• • WhatsApp/Email to customer with new schedule

  • Admin Panel auto-updated with new date/time

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✅ Use When:

Scenario	Vendor Action
Customer unavailable	Vendor reschedules to next day
Rain, traffic, or delay	Vendor reschedules directly
Order still in “Accepted” or “In Progress”	Eligible for rescheduling