How to Handle Users Asking for Offline Store or Pickup Center
🎯 Objective:
To respond confidently to inquiries about physical stores or drop-off centers — while reinforcing Cashkr’s convenience-first, doorstep-based model.
🧑💻 Standard Script
✅ Step 1: Clarify Our Operating Model
“We don’t have offline stores or drop-off centers — Cashkr is a 100% doorstep pickup platform.”
“This helps us keep operations fast, low-cost, and super convenient for users like you.”
✅ Step 2: Highlight the Benefits of Doorstep Pickup
“Instead of you traveling to a store, we send a verified pickup agent to your location, free of cost.”
“You get paid instantly at your doorstep via UPI or bank transfer — and there’s no waiting, no lines, and no haggling.”
✅ Step 3: Reassure with Safety & Trust
“All our vendors are background-verified and trained. You’ll receive pickup updates on WhatsApp and email too.”
✅ Optional Rebuttal (If User Still Insists)
|
User Says |
You Can Respond |
|---|---|
|
“I prefer coming to a shop.” |
“Totally understand — but with doorstep service, you don’t even need to step out. We make it hassle-free, and everything’s done in 10–15 minutes.” |
|
“What if I want to drop off urgently?” |
“We prioritize same-day pickups in most cities — just place an order and we’ll get it picked within hours.” |
🧠 Best Practices
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Do not say “we don’t have infrastructure” — always frame it as a convenience-focused model
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Mention fast service + instant payment as key USPs
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Never redirect to an address or warehouse — if asked, clarify it’s not open to customers