How to Mark a Support Ticket as Resolved in CX.Cashkr.com
🎯 Purpose:
To ensure completed customer issues are properly marked as resolved to maintain clean and accurate ticket tracking.
🪜 Step-by-Step Process
🔍 Step 1: Log into CX.Cashkr.com
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Go to https://cx.cashkr.com
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Log in with your support credentials
🗂 Step 2: Locate the Ticket
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Use the search bar or filter by:
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Ticket ID
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Customer phone number
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Status (e.g., “Open”, “In Progress”)
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Date range
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📄 Step 3: Review the Ticket
Before resolving, confirm:
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Issue is fully addressed (e.g., payout made, pickup done)
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No pending customer reply or follow-up required
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All internal notes (if any) are added
✅ Step 4: Mark as Resolved
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Click on the “Status” dropdown
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Select “Resolved”
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Add a short resolution note in the Remarks/Comments section:
Example: “Payout confirmed on 24 June via UPI”
💾 Step 5: Save/Submit
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Click Save or Update Ticket
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Status will now change to Resolved
🧼 Optional: Close the Ticket
If your CX workflow requires it:
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After 24–48 hours of no further reply, change status from Resolved → Closed
✅ Best Practices
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✅ Do |
❌ Don’t |
|---|---|
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Add clear resolution notes |
Don’t leave blank comments |
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Double-check issue is fully solved |
Don’t mark “resolved” just to clear queue |
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Use “Resolved” before “Closed” |
Don’t skip steps |