Objection Handling Table – For Pre-Order Sales Calls

1

💸 “Price is too low”

“We totally understand. The price depends on the device’s condition, model age, and market demand. We also offer instant payout, free pickup, and no hidden cuts — what you see is what you get.”

2

🧠 “I’ll think about it”

“No problem! Just a heads-up — prices fluctuate daily based on the market, so booking today locks in your quote.”

3

💬 “Can you match OLX / Cashify?”

“We aim to match or beat market rates. If you’ve received a better final quote, we can try to match it — just share the screenshot or final value.”

4

🕵️ “I don’t trust online platforms”

“Understandable. With Cashkr, pickup is scheduled as per your availability, payout is made instantly, and you get live updates at every step. No hassle.”

5

📍 “Pickup is not available in my area”

“Let me check if there’s a vendor nearby. If not, we’ll notify you once the area is activated. You can also sell from a friend’s pincode if urgent.”

6

🧾 “I don’t have the bill”

“No worries! Bill is not mandatory for most devices. We only need basic ID proof during pickup.”

7

📦 “I don’t have the box or accessories”

“That’s okay. The price is still valid even without box/charger — we’ll just adjust if accessories are missing.”

8

🎁 “This is a gift / I found this phone”

“To ensure safety and ownership, we require valid ID proof during pickup. If that’s available, you can proceed to sell.”

9

🪪 “I don’t want to give ID proof”

“As per policy, ID proof is required for safe and legal resale. It helps us prevent fraud and protect all users.”

10

🤷 “I’m not sure about model/specs”

“No problem. We can help you identify the model via IMEI or a quick call. Or you can upload a photo on the site.”

11

👀 “I just wanted to check the price”

“Got it! If you’re not ready now, we’ll still keep your quote handy. But placing the order today secures your price.”

12

⏳ “I’ll sell later, not now”

“That’s totally fine. Just note — prices may go down as the device ages. Selling now usually gives the best value.”

13

🔁 “I’ll reset and get back”

“Sure! While you reset, you can still place the order. It helps us schedule early pickup once ready.”

14

📱 “My phone has screen crack / damage”

“That’s okay! You can still sell it. Just select the correct condition or let our pickup agent verify it.”

15

🔋 “Battery/charging issue is there”

“That’s common — our quote includes some device issues. Just mention it in the condition, and we’ll adjust if needed after inspection.”

16

🛑 “I don’t want to give bank details”

“We offer UPI as well — you can receive payment via Google Pay, PhonePe, or any UPI ID you prefer.”

17

🧾 “Can I get invoice or payment proof?”

“Yes, of course. Once the pickup is done and payment is made, we send a payout confirmation and invoice via SMS and WhatsApp.”

18

👨‍👩‍👧‍👦 “Can I sell on behalf of someone else?”

“Yes, just make sure the person is aware and available during pickup with their ID proof.”

19

💰 “Do you offer any extra bonus or offer?”

“Yes! If this is your first sale or you’re selling multiple devices, we can offer ₹50–₹100 bonus or a special coupon code.”

20

🎁 “Is there a referral reward?”

“Absolutely! You get ₹100 for every friend who sells through your referral code. More devices = more cashback.”