Script : B2C Follow-Up Calling Script with Rebuttals

🎯 Objective:

Convert warm leads by reminding, resolving doubts, and creating urgency to complete checkout or sell the device.

✅ Pre-Call Checklist

Open Admin Panel > Leads > All Leads
Check:
- Device model
- Estimated price
- City/pincode
- Date of lead
- Status (e.g., Not Called, Callback, High End)
Note down relevant info before calling

☎️ Script Structure:

1. Opening Hook (30 seconds)

“Hello, am I speaking with [Customer Name]?”

“Hi, this is [Your Name] calling from Cashkr – you had checked your device’s value with us for a pickup, but didn’t complete the checkout. Just wanted to help you out in case you were facing any issue or had any questions?”

(Pause and let them speak.)

2. Objection Handling & Rebuttals

If they say:

🔹 “I was just checking the price.”

“Totally understand! Just wanted to inform you that the price fluctuates based on market – and today’s value might reduce later. I can help you lock the current price if you sell now.”

🔹 “I’m not ready to sell right now.”

“No worries at all – just a heads-up, we’re running limited-time coupons, so you can get ₹100–₹500 extra today. I can schedule a flexible pickup for tomorrow or later this week. Shall I block that for you?”

🔹 “Waiting for a better offer.”

“Great decision! Actually, we offer competitive pricing with instant doorstep pickup. Plus, I can apply a bonus coupon code to increase your payout instantly.”

🔹 “I’m planning to sell during a sale or later.”

“Understandable. But remember – device prices go down fast every month. Selling now ensures you get the best value + free doorstep pickup + instant payment.”

🔹 “I already sold it elsewhere.”

“Got it. Just out of curiosity – how was your experience there? We’d love to improve if something was missing from our end.”

3. CTA (Call-to-Action) – Book the Pickup

“Would you like me to help you complete the order and book your pickup for [suggest date/time]?”

“It’ll take less than a minute, and you’ll lock your price and pickup in one go.”

4. If They Say YES:

Guide them to complete checkout OR
Mark for vendor follow-up and assign if needed

5. If They Say NOT NOW or LATER:

Mark them as Callback
Add reason & preferred time/date in notes
Set reminder

🎁 Bonus Hook (Use to Nudge Hesitant Leads):

“We’re offering a coupon worth ₹[XXX] today if you complete your order. It’s valid for limited pickups in your area.”

💬 Closing Statement:

“Thanks for your time, [Customer Name]! Feel free to call us anytime. We’ll keep your details saved and can schedule pickup whenever you’re ready. Have a great day!”

🧠 Tips for Agents:

Use customer’s name to personalize
Speak confidently but not pushy
Always give an “extra benefit” – time slot flexibility, coupon, price lock
Enter notes in CRM after every call