Check and clear “Out of Time” orders from the dashboard.

✅ Purpose:

To track orders that missed their scheduled pickup window and ensure timely follow-up actions with vendors to recover or reassign the leads.

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🪜 Step-by-Step Process:

🖥 Step 1: Access “Out Of Time” Orders in Admin Panel

1. Login to the Admin Panel

2. Go to Orders → Out Of Time

3. You’ll see a list of:

   • Orders past their scheduled pickup time

   • No vendor action taken yet (no status change or pickup attempt)

🔍 Step 2: Review Order Details

For each order:

• Note the Customer Name, Device, Scheduled Slot, and Assigned Vendor

• Check if there are any logs or remarks added by the vendor

📞 Step 3: Contact the Assigned Vendor

1. Call the vendor directly via contact listed

2. Ask:

   • “Have you contacted the customer?”

   • “Why was pickup not done on time?”

   • “Can you still attempt this today?”

3. If vendor confirms late attempt is possible:

   • Ask them to proceed and update status on the app

🔁 Step 4: Take Action if Vendor is Unavailable

If vendor is unreachable or refuses to attempt:

Option A: Reassign the Order

• Go to Order → Reassign Vendor

• Select a new vendor from same pincode

• Inform new vendor to act quickly

Option B: Reschedule

• If no vendor is available, reschedule the pickup for the next day

• Update the customer with a new time via WhatsApp/email template

🧾 Step 5: Add Internal Remark (Flag Vendor)

In the Order Notes section:

“Pickup delayed. Called Vendor [Name]. Agreed to attempt by 4 PM. Manual follow-up triggered by [Agent Name].”

 

📋 Step 6: Escalate If Needed

If vendor is a repeat offender or lead is pending 12+ hours:

• Create Ticket

  Title: [Pickup Delay Escalation] – Order #[12345]

• Assign to Ops Manager / Vendor Head

• Optionally reduce vendor’s max lead count

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🧠 Tips:

• Check “Out Of Time” tab twice daily (11 AM & 5 PM)

• Use this tab to catch missed pickups before customer complains

• Pair with “No Action” tab for maximum coverage