Check and clear “No Action Taken” orders from the dashboard

✅ Purpose:

To guide the operations team in identifying orders where vendors have taken no action after assignment and ensuring timely follow-up or reassignment.

🧪 Definition:

“No Action” Orders = Leads that were assigned to vendors, but no action was taken by the vendor.

🪜 Step-by-Step Process:

🔍 Step 1: Open “No Action” Section in Admin Panel

Go to Admin Panel
Navigate to:

Orders → No Action
You will see a list of all orders where the vendor has not acted post-assignment

🗂 Step 2: Review Order Details

Click on any order to check:

Vendor name
Assigned date/time
Customer contact
City & Device type

Look for:

How long the lead has been idle (preferably >1 hour = action required)
If vendor has handled multiple no-action leads before (repeat offender)

📞 Step 3: Call or WhatsApp the Vendor

If order is idle for more than 1 hour, alert the vendor via call or Whatsapp message.

Automated WhatsApp Message:

“Hi [Vendor Name], you’ve been assigned Order ID [XYZ] for [Device] in [City]. No action has been taken yet. Please update the pickup status within 15 mins or it may be reassigned.”

✅ Ask vendor to:

Call customer immediately
Mark out for pickup or reschedule if needed

🔁 Step 4: Escalate or Reassign if No Response

If the vendor still does not respond after:

2 reminders OR
30+ minutes after alert

Take one of the following actions:

Reassign order to another vendor
Hold vendor by setting Max Lead Count = 0
Log incident in flagging system

📧 Step 5: Add Internal Remark (Optional but Recommended)

In vendor or lead notes, write:

“Order [XYZ] was idle for 3 hrs. Vendor unresponsive. Lead reassigned on [date] by [Ops Name].”

📊 Optional Automation:

Flag repeat offenders after 3+ delays in a week.