Admin Panel: Dispositions for Customer and Vendor Actions

These are the reasons why Cashkr would block or flag a customer for fraudulent behavior or other issues:

Fake Order: Customer is creating fake orders (e.g., false device details or incorrect contact information).
Suspicious Behavior: Customer exhibited behavior that suggests fraud (e.g., multiple failed verification attempts).
Fake Identity / Documents: Customer provided fake or mismatched identification or documents.
Multiple Cancellations: Customer frequently cancels confirmed orders, disrupting operations.
Repeated Reschedules: Customer repeatedly reschedules pick-up appointments without a valid reason.
Unresponsive: Customer fails to respond after multiple attempts, causing a delay in pickup and processing.
Abusive Behavior: Customer is rude, threatening, or uncooperative with the vendor or support team.
Duplicate Account: Customer has multiple accounts with the same details or is found to be gaming the system.
Unpaid Orders: Customer has a history of unpaid orders or fraudulent payment claims.

These are the reasons why Cashkr would flag or hold a vendor for violating policies or SLA:

Vendor Unresponsive: Vendor did not respond to assigned orders or failed to acknowledge communications.
Vendor Declined Order: Vendor rejected or declined an assigned order without a valid reason.
Failed to Complete Pickup: Vendor failed to complete the pickup process for a variety of reasons (e.g., customer not ready, device issues).
Non-Compliance: Vendor failed to follow process standards (e.g., not completing necessary checks, improper documentation).
Late Pickup: Vendor did not pick up the device within the agreed SLA window.
Improper Handling of Device: Vendor mishandled the device during the pickup (e.g., damage, incorrect checks).
Pickup Outside Serviceable Area: Vendor accepted an order for a location outside their designated service area.
Max Lead Capacity: Vendor repeatedly takes on too many orders, causing delays or missing pickups.
Vendor Misconduct: Vendor exhibited unprofessional behavior, harassment, or unethical practices during the pickup process.
Not Following SLA: Vendor violated the agreed SLA standards, including delayed response, late pickups, or missed appointments.